FAQs

How long does shipping take?

Orders are typically processed within 1-3 business days. Standard shipping usually takes 3-7 business days depending on your location.

Are your products cruelty free?

Yes. ALL B. Lottie Cosmetics products are 100% cruelty-free.

Do you accept returns?

Due to hygiene reasons, all cosmetics sales are final and cannot be returned once opened.

How do I know when new products launch?

Follow us on Instagram @blottiecosmetics and join our email list for updates, early access and restock alerts.

Do you offer tracking?

Yes1 Once your ships, you’ll receive a tracking number via email so you can follow your package.

Are your lip glosses sticky?

NO! Our glosses are intentionally formulated for a smooth, non-sticky, high shine.

What if my order arrives damaged or incorrect?

Please contact us within 48 hours of deliver with photos of the issue and we will resolve it promptly.

Do all products restock?

Some items may be restocked but limited-edition launches may not return once sold out.

Can I change or cancel my order?

Orders are processed quickly. Changes or cancellations must be requested within 12 hours of purchase.

Are your products safe for sensitive skin?

Our formulas are designed to be gently, but we always recommend checking ingredients if you have known sensitivities.